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Hardware Inspector
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Web interface Requests Integration with Hardware Inspector and Hardware Inspector Client/Server Delegating responsibilities Categorizing requests by types Service levels User registration Notifications about changes in tickets by email
 
 

Delegating responsibilities

There are several options for access to requests.

  • No support rights
    This user's requests available only. Limited access to request parameters. Self registration online and editing the profile.
  • Support specialist
    Work with requests the supporter is responsible for. All requests available.
  • Senior support specialist
    All requests available. Assigning responsible persons to requests. 
  • Support administrator 
    All requests available. Making module settings (choosing the current database, SMTP server parameters, path to the attachments folder, etc).