Delegating responsibilities

There are several options for access to requests.

• No support rights
  This user's requests available only. Limited access to request parameters. Self registration online and editing the profile.
  
• Support specialist
  Work with requests the supporter is responsible for. All requests available.
• Senior support specialist
  All requests available. Assigning responsible persons to requests. 
• Support administrator 
  All requests available. Making module settings (choosing the current database, SMTP server parameters, path to the attachments folder, etc).