учет компьютеров на предприятии

Hardware Inspector

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Учет компьютеров
 
 
Программы для автоматизации работы ИТ-отдела и управления инфраструктурой компании
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Награда от PCMagazin
Web interface Requests Integration with Hardware Inspector and Hardware Inspector Client/Server Delegating responsibilities Categorizing requests by types Service levels User registration Notifications about changes in tickets by email
 
 

Requests

One request per a problem is advisable. The responsible person or responsible group can be assigned automatically depending on request type. 

Fields available for all users:

  • Name;
  • Message history (correspondence within a request);
  • Incident workplace;
  • Attached files;
  • Contact phone;
  • Rating;
  • Open/closed.

Fields available for supporters:

  • Source;
  • Type;
  • Name;
  • Deadline;
  • Message history (correspondence within a ticket);
  • Incident workplace;
  • Attached files;
  • Contact phone;
  • Rating;
  • State;
  • Responsible person;
  • Urgency;
  • Rating;
  • Open/closed;
  • Notes.


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