учет компьютеров на предприятии

Hardware Inspector

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Учет компьютеров
 
 
Программы для автоматизации работы ИТ-отдела и управления инфраструктурой компании
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Награда от PCMagazin
Web interface Requests Integration with Hardware Inspector and Hardware Inspector Client/Server Delegating responsibilities Categorizing requests by types Service levels User registration Notifications about changes in tickets by email
 
 

Easy User-Supporter Communication

Hardware Inspector Service Desk is a web interface that allows end users to communicate with supporters via the LAN or Internet. It is simple enouph not to confuse a user. At the same time, its integration with the Service Desk built in Hardware Inspector or Hardware Inspector Client/Server allows support team have access to all data that is necessary for efficient support. For instance, a supporter can instantly go to the incident workplace and view asset maintenance history. After the problem is solved one can link a request to the device maintenance history which is useful when making a report on the IT department performance.

At the same time supporters can use the web interface as well.

Service Desk web-interface