Categorizing requests by types

For convinience and efficiency requests can fall into different types.

This feature allows not only to categorize requests into several notional groups, but also to automatically assign a responsible person or a responsible group to process requests that fall into a particular category. For example, if you have a copy machine specialist it makes perfect sense to assign such a specialist to "Copy machine problem" requests by default.

You can edit the list of type values in Hardware Inspector or Hardware Inspector Client/Server. Choose Catalog > Service Desk > Request types.